top of page

The boring but important section, here lies the answer to the most Frequently Asked Questions.


Do you provide international delivery?

Yes, and for orders above 3000 sek, international shipping is included.

How do I track my order?

All orders are traceable via a tracking link provided in your shipping confirmation email.

If you need any assistance, please contact

What is your return policy?

Bespoke & made-to-order/measure:

For bespoke & made-to-order/measure products Josefin Liljeqvist have a no-return policy since it was made to a specification and a request. 


Ready-to-wear/use products:

Josefin Liljeqvist has a 30-day return policy. Any returns must be shipped/postmarked within 30 days of being received.

Josefin Liljeqvist shall as soon as possible refund you what you have paid for the returned item, or exchange the item. Upon reception of the returned item, we control the goods prior to processing the refund or exchange. Refunds are made to the original purchaser’s credit card and take 5-10 business days to show up on your account, from the time it has been processed by us.

When returning a product you are obliged to keep the product in the same condition as when delivered. You must not have used the product/service, however, you have the right to investigate the condition the product was in when delivered. All original packaging, price labels etc shall be returned with the product without having been tampered with. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

How can I contact your couriers?

In the shipping confirmation, email is a tracking link, to see the whereabouts of your parcel. A contact number for DHL is also there. Or you can reach out to us at if you need further assistance.

What are your delivery options?

There are two delivery options:

  1. Home delivery using DHL courier. 

We use DHL for all shipping within the EU. All orders are traceable via a tracking link provided in your shipping confirmation email. If you need any assistance, please contact

The standard delivery service is provided via DHL where the last-mile delivery may be carried out in collaboration with your local postal service (depending on your market).

Usually, orders are delivered to the door. If the carrier is unable to deliver the parcel, it will either be taken to a service point for pickup, or a second delivery attempt is made the day after. A change of delivery method may be available when the parcel has been dispatched, depending on your location and selected shipping option. For example, you might be able to choose to have the parcel delivered straight to a service point or neighbor, left in a safe place, or select a different day of delivery.

  1.  Collect at a pick-up place in Sweden. 

We collaborate with coffee shops, restaurants, and hotels that pioneer in craftsmanship and sustainability from the perspective of animal protection. This allows us to provide you, with a circular customer experience. Currently, pick-up places are limited to Sweden. You find the options in the Membership Area, after placing an order.

What is the code that comes on the leather products?

The Josefin Liljeqvist brand is powered by our traceability platform Responsible Systems. Responsible Systems create unique codes to maintain, verify and track the production chain of a product. Each code is treated as a unique ID´s, called RSiD, upon the production of a product.


Upon delivery, the anmal supply chain becomes traceable by logging in. The RSiD (Responsible Systems iDentification) is linked to a reverse supply chain network, which becomes accesseable to you upon the arrival of the final product.

How do I know my size in Josefin Liljeqvist´s own lasts?

We offer the possibility of ordering fitting shoes for our formal footwear on last A1T and A2G. You place an order as usual, but choose fitting shoes as product and the preffered size.

Each pair of fitting shoes are 1500 sek, which is credited back to you upon order.


Worldwide shopping is included.

Have more questions? We are happy to help.

Contact Us

Thanks for submitting!


The Answers You Need

Animal protection and veganism are two related yet distinct concepts that are often discussed within the context of animal welfare and ethical consumerism. Both of these movements share a common goal of reducing harm to animals and promoting compassion, but they differ in their scope and methods.

Animal protection refers to the idea of treating animals with respect, kindness, and compassion, and preventing harm and abuse to animals. This encompasses a wide range of issues, from preventing animal cruelty to advocating for animal rights, and can involve activism, education, and policy change. Animal protection can encompass a variety of approaches, including veganism but also other forms of animal welfare, such as free-range farming and animal welfare standards.

Veganism, on the other hand, is a lifestyle and dietary choice that seeks to eliminate the use of all animal products and minimize harm to animals. This means not eating meat, dairy, eggs, and other animal products, as well as avoiding the use of products made from animals, such as leather and wool. Veganism can be seen as a form of animal protection as it seeks to reduce harm to animals, but it is also a broader philosophy that challenges the use of animals for human purposes and seeks to promote compassion and respect for all living beings.

In conclusion, both animal protection and veganism are important movements that aim to promote compassion and reduce harm to animals, but they differ in their scope and methods. While animal protection encompasses a wide range of issues and approaches, veganism is a specific lifestyle choice that seeks to eliminate the use of animal products. Regardless of the specific approach, both movements play a crucial role in raising awareness about animal welfare and promoting compassion for all living beings.

What are the differences in veganism and animal protection?

The modern food and fashion industries have a significant impact on animal welfare. That's why we believe in changing these industries from the inside out to have a lasting impact on animal protection. As a fashion brand, we focus on improving animal welfare by promoting accountability in the supply chain of animal-based goods, such as leather. By tracing the journey of leather from the farm to the finished product, we can ensure that the treatment of animals is ethical and their well-being is protected. This is an important step towards creating a more sustainable and responsible industry that values animal lives. As a result of this, we work with initiatives, frameworks, and our software Responsible Systems, to have the fashion and agriculture industries come together pre-competitively. Additionally, we are advocating a more a plant-based future.

Josefin Liljeqvist advocates animal welfare, yet uses leather. Why?

The fashion and food industries share much more than just a common goal of providing consumers with products they love and need. In fact, they share a significant part of their supply chains, with many of the materials used in fashion, such as leather, silk, and wool, originating from animals that are also raised for food. This means that the welfare of these animals is critical to both industries and that addressing animal welfare in the fashion industry is closely tied to addressing animal welfare in the food industry.

To improve global animal protection, it is important that these two industries come together and work towards a common goal of traceability. Traceability refers to the ability to track the journey of a product from its origin to its end destination, and it is essential for ensuring that animal welfare is maintained throughout the supply chain. By uniting the fashion and food industries in traceability, we can ensure that the products we buy are made from animals that are treated humanely and that the entire supply chain is transparent and accountable.

The implementation of traceability systems in both industries can have a profound impact on animal welfare, providing consumers with the information they need to make informed decisions about the products they purchase, and enabling companies to make meaningful changes in their supply chains to improve animal welfare. In addition, traceability can also help to address issues such as deforestation, water pollution, and habitat destruction, by providing a way to track the environmental impact of supply chains.

In conclusion, the fashion and food industries are closely connected through their shared supply chains, and it is essential that they come together to improve global animal protection through traceability. By doing so, they can help to create a more sustainable and compassionate world for animals, while also delivering products that consumers can feel good about purchasing. Our commitment to this is our traceability software, Responsible Systems.

How does fashion impact food and vice versa?

There are many ways to help, here are a few: 

  •  You can buy our products, and share information from us about what you learn about the supply chains.

  • You can write letters or email to the government and demand open database policies for animal-based products. This helps companies to build trusted infrastructures, that you can trust when buying food and fashion. 

  • You can ask every time you buy something made of animals, food, and fashion. Ask about where it´s from and do not buy it if it doesn´t come from a country working with animal protection. 

  • Support plant-based fashion and food and inform your family, friend, and/or community on why you made this choice. 

  • Have a look at our Take Action section and sign petitions for change

  • Finally,  your voice, tireless engagement, and wallet are important in the movement

How can my voice positively impact the food and fashion industry?

bottom of page